I spend Most of my time playing this Casino, And i think its the best online casino out there… The player from Australia claims unfair cancellation of his champion prize for the August 2025 tournament at Jet4Bet, where he was entitled to receive 2100 AUD. The casino refuses to credit the winnings, stating that his „prize proportion was too high,“ a reason not outlined in the official rules. He requests the immediate payment of his winnings and a written explanation.
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- He requests the immediate payment of his winnings and a written explanation.
- Despite an initially smooth verification process, her documents were often rejected, and she was asked for additional verification, including a selfie with her ID.
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He had not received his winnings and experienced a lack of response from both live chat and email support after submitting additional verification documents. The player from Austria had won €600 on Crazy Time and had a pending withdrawal of €400, but his bonus was canceled, and his winnings disappeared without explanation. Despite having provided evidence and communication history, the casino’s support had been unhelpful. As a result, it was determined that there had been no wrongdoing on the part of the casino, and the complaint was closed as unjustified.
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The player from Austria faced repeated document requests after winning and attempting to withdraw her funds. Despite an initially smooth verification process, her documents were often rejected, and she was asked for additional verification, including a selfie with her ID. The issue was resolved after the player confirmed that all required documents had been submitted correctly and in a timely manner.
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